Privacy Policy

PRIVACY POLICY

OVERVIEW OF THIS POLICY

This Privacy Policy (this “Policy”) relates to the personal information you submit when you purchase items through our website and other information we automatically collect when you access the website. This Policy explains all activities regarding your information, including but not limited to how we collect, use, disclose, and secure it and the rights available to you.

You must read, understand, and agree to how we process (collection, use, disclosure, security, etc.) your information in this Policy. You are also required to read our Terms and Conditions and print a copy of each for future reference. By your use of the website and your submission of the requested personal information, you hereby agree to how we process your information as described in this Policy. If you disagree, you should not submit information or purchase from us.

WHAT INFORMATION DO WE COLLECT FROM YOU?

When you purchase from us or access the website, we collect certain personal information described below. The information we collect from you depends on what information is needed. We collect the following types of personal information:

2.1 Personal Information you submit to us: Personal Information you submit to us is any information that you willingly submit to us when we require it. This information includes but is not limited to your names, email address, phone number, payment information, country, state, street, zip code, and city/town. This personal information may be collected when you (i) provide your shipping information, (ii) submit your payment information for payment, (iii) reach out to us regarding complaints or questions, (iv) sign up to receive newsletters from us, and (v) take part in surveys, promotions, and bonuses offered by us.

2.2 Personal Information is collected automatically: This is any information automatically collected by us through our programmed software when you access the website. This type of information is collected immediately after a user accesses the website. This information may include the user’s device IP Address, location, cookies, and other tracking information. Non-personal information is majorly collected through your device with the help of our tracking tools such as cookies (see our Cookies Policy) and other third-party tracking technologies such as Google Analytics.

2.3 Aggregated Information: We collect aggregated information regarding the use of our website to determine the level of improvement. Aggregated data is numerical or non-numerical information compiled through technologies as reports or summaries for analytical purposes. This kind of information does not reveal the identity of any user. Aggregated information may include the (i) number of users that subscribed to our newsletter, (ii) number of visits to the website, (iii) most features of the website accessed by users, and (iv) website/link a visitor navigates to our website form. We may share aggregated information with our affiliates and third parties to conduct a general business analysis, which, in turn, helps us identify what area or feature to improve on the website.

WHAT DO WE USE INFORMATION COLLECTED FOR?

Any information collected by us is for a purpose relating to your orders, including providing the services, processing, and delivering your orders. 

3.1 To process and deliver your orders: We collect personal information to handle your orders, process your payments, communicate with you during order delivery, and deliver your items to you;

3.2 To Improve the website and our services: We collect aggregated information to troubleshoot errors, analyze performance, and improve the features and services generally provided by us;

3.3 Recommend and Personalize features: We use certain information to recommend products and services that we think may interest you;

3.4 To comply with the law and protect our rights: In certain cases, we are required to collect personal information as required by law to protect our rights and other users in the event of claims or disputes;

3.5 To communicate with you: We collect your email address, and phone number to (i) contact you regarding your order, (ii) respond to your questions, complaints, and queries, and (iii) send you updates regarding our services or this Policy and other agreements;

3.6 To Tailor Adverts: We use cookies and other tracking technologies to tailor adverts on products and services that match your interest. 

3.7 For other purposes through your consent: We may also process your information for other reasons that your consent will be obtained before we process such information. You may also withdraw your consent at any time.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not share the information you submit to us to third parties for their marketing purposes. The information we collect when you use the website and purchase through it may only be shared or disclosed to a third party under the following circumstances. 

4.1 Disclosures to Third Party Services Providers: Third-Party Service Providers (“Contractors”) are entities that perform some professional tasks for us in the course of the services rendered to you. Contractors need your information before they can fulfill the contract we have with them. For example, to process your payment, we need to share your payment method information with our payment processor. Also, to deliver the items you have ordered through the website, we will need to forward your shipping information to the relevant shipping agent or company.

Please note: Contractors have obligations (through the agreement between RIIS Helmets and them) to keep your information confidential and for nothing else other than fulfilling the task we have hired them to perform. 

4.2 Disclosures under the Law and to Protect Rights: We may disclose personal information about you when such disclosures are believed to safeguard or protect our rights or other users; comply with the applicable law; to enforce our Terms and Conditions and the other agreements. These disclosures may include sharing information with law agencies, law enforcement, and other organizations, responding to court orders and subpoenas to protect against fraud, and carrying out investigations against claims. 

Please note: The disclosure of your information under this paragraph will not occur unless it is backed in writing and from relevant agencies.

4.3 Disclosures under a Business Transfer: Business transfers mean any sale of us, a merger, consolidation, or acquisition. These are likely situations in the course of business. If any of these occurs, we will have no choice but to share information about you with the other company. For example, should we be acquired by another entity, your personal information will be accessed and controlled by the acquiring entity.

If the transfer of information as described under this section is to countries outside the European Economic Area (“EEA”) or the European Union (“EU”), we will ensure such transfer is done in accordance with the laws of each country.

USAGE DETAILS, IP ADDRESSES, COOKIES, AND OTHER TECHNOLOGIES.

As you purchase from and interact with our Website, we may automatically collect certain information about you, such as browsing actions and patterns, including:

  • Details of your visits and purchases on our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

One example of our technologies is Google Analytics which has a set retention period for data you send associated with cookies, user identifiers, or advertising identifiers. These controls do not affect most standard reporting, which is based on aggregated data. The user and event data retention is set to 26 months.

Cookies help us to improve our Website and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies).

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies.

Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

Web Beacons.

Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not automatically collect personal information, but we may tie this information to personal information about you that we collect from other sources or provide to us.

Third-party Advertiser Use of Cookies and Other Tracking Technologies.

Some advertisements on the Website are served by third-party advertisers, ad networks, and ad servers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about our users. This may include information about user behavior on this and other websites to serve them interest-based (behavioral) advertising. We do not control these third-party tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

 

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. To learn how you can manage your browser cookie settings, visit your browser settings. Please note that some parts of this site may then be inaccessible or not function properly if you disable or refuse cookies.

Disclosure of Your Information for Third-Party Advertising.

If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form/registration form). You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or sending us an e-mail stating your request admin@riishelmet.com.

Promotional Offers from the Company.

Suppose you do not wish to have your [e-mail address/contact information] used by the Company to promote our own or third parties products or services. In that case, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form/registration form) or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an e-mail stating your request to admin@riishelmet.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.

 

HOW LONG DO WE RETAIN YOUR INFORMATION?

We only keep information about orders and sales on our database. We keep the order information for as long as the website and services function. This information helps us monitor the sales we have made and when such sales were made. This allows us to monitor analytics, protect our rights in the event of claims, and help us to comply with applicable laws.

ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an e-mail at info@thermaltechus.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms and conditions.

CHILDREN POLICY

We do not permit users below the age of the majority (usually 18 years in most countries) to submit personal information and purchase from us unless they have support from their parents or legal guardians. By submitting personal information to us, you represent to us that you are 18 years of age or above and that you can be abode by this Policy.

CALIFORNIA RESIDENTS –CALIFORNIA PRIVACY RIGHTS

According to California Civil Code Section 1798.83, residents of the State of California have the right to request from companies conducting business in California certain information regarding Site’s disclosure within the immediately preceding calendar year of that California resident’s personal information to third parties (and in some cases, affiliates) for their direct marketing purposes.

If you are a California resident and have questions about our practices regarding sharing information with third parties and affiliates for their direct marketing purposes, please send your request to the following email address: info@thermaltechus.com. You must put the statement “Your California Privacy Rights” in the subject field of your e-mail. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly or do not have complete information.

DATA SECURITY

We have implemented multiple security measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

If you choose to use PayPal to finalize and pay for your order, you will directly provide your credit card number to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal website.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

CHANGES TO OUR PRIVACY POLICY

Our policy is to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address specified in your account and or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you and for periodically visiting our Website and this privacy policy to check for any changes.

QUESTIONS AND CONTACT INFORMATION

If you would like to contact us for feedback, questions, comments, complaints, and otherwise update the personal information we hold about you, reach out to KYT Americas by Rise Moto LLC through our Privacy Compliance Officer at sales@kytamericas.com.

We shall reach out to you via your submitted email address or telephone for any notice we wish to send to you regarding your information or our services.