SHIPPING & REFUNDS

KYT Americas Shipping & Refund Policy

Effective Date: August 4, 2026

Last Updated: August 4, 2026

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Shipping & Refund Policy

KYT Americas is committed to processing and shipping orders accurately and efficiently while providing a fair and transparent return process.

This Shipping & Refund Policy explains how orders are processed, shipped, delivered, returned, and refunded. By placing an order through kytamericas.com, you agree to this Policy, as well as our Terms of Service & Terms & Conditions, Privacy Policy, and Warranty Policy, all of which are incorporated by reference.

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Order Processing

Orders are generally processed within 2–3 business days after payment has been authorized and verified.

Processing times may vary due to:

  • Weekends or holidays

  • Inventory verification

  • Fraud prevention measures

  • High order volume

  • Promotional events

  • Severe weather

  • Carrier interruptions

  • Other circumstances beyond KYT Americas’ reasonable control

Orders are processed during normal business days only and are not shipped on weekends or U.S. holidays.

Submitting an order does not guarantee acceptance. KYT Americas reserves the right to refuse, cancel, or limit any order in accordance with our Terms of Service & Terms &Conditions.

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Product Availability

All products are offered subject to availability.

While we strive to maintain accurate inventory levels, product availability may change without notice.

KYT Americas currently sells products that are available for immediate fulfillment and does not accept backorders unless specifically stated on the product page.

If an item becomes unavailable after an order has been placed, KYT Americas may cancel the unavailable portion of the order and issue an appropriate refund.

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Shipping Methods

Available shipping methods are displayed during checkout and may vary based on:

  • Destination

  • Package size

  • Product availability

  • Carrier service availability

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Shipping Charges

KYT Americas currently offers free standard shipping on qualifying orders of $99.99 or more shipped to eligible locations within the contiguous United States.

Free shipping eligibility is based on the merchandise subtotal before taxes, shipping charges, discounts, promotional codes, or gift card redemptions unless otherwise stated.

Certain oversized products, promotional items, remote delivery locations, Alaska, Hawaii, U.S. territories, Canada, or other destinations may not qualify for free shipping.

KYT Americas reserves the right to modify or discontinue shipping promotions, eligibility requirements, shipping methods, or shipping rates at any time without prior notice.

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Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

KYT Americas is not responsible for:

  • Incorrect addresses provided by the customer

  • Undeliverable addresses

  • Additional shipping charges

  • Delays caused by incorrect information

  • Returned shipments resulting from customer address errors

If an order is returned due to an incorrect or incomplete shipping address, additional shipping charges may apply before the order is reshipped.

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Order Tracking

Once an order ships, customers will receive shipping confirmation and tracking information by email.

Tracking information may not update immediately and is dependent upon the shipping carrier’s system.

Customers are responsible for monitoring shipment tracking and making arrangements to receive their package upon delivery.

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Shipping Delays

Delivery estimates are provided for convenience only and are not guaranteed.

Delivery may be delayed due to:

  • Weather conditions

  • Carrier delays

  • Holidays

  • Customs processing

  • Transportation interruptions

  • Government actions

  • Labor disruptions

  • Other events outside KYT Americas’ reasonable control

KYT Americas is not responsible for shipping delays caused by third-party carriers.

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Lost, Damaged, or Delayed Shipments

KYT Americas takes great care in packaging every order to help ensure it arrives safely.

Once an order has been transferred to the shipping carrier, responsibility for the shipment transfers to the carrier for delivery.

While KYT Americas is not responsible for shipping delays, lost packages, theft, or damage occurring during transit, we are committed to assisting our customers throughout the carrier claims process.

If a shipment is lost or damaged while in transit, customers should contact customer@kytamericas.com as soon as possible so we can help initiate or assist with the appropriate carrier claim.

Carrier claims are reviewed and decided solely by the shipping carrier and/or any applicable shipping insurance provider. KYT Americas does not control or influence the outcome of these claims.

Customers agree to cooperate with any carrier investigation by providing requested information, photographs, original packaging, or other documentation necessary to process the claim.

If a carrier approves a claim, KYT Americas will work with the carrier to resolve the matter in accordance with the carrier’s determination, which may include issuing a replacement product or another appropriate resolution.

If a carrier denies a claim, KYT Americas is not responsible for providing a replacement product, refund, store credit, or other reimbursement unless required by applicable law.

KYT Americas is not responsible for packages marked as delivered by the shipping carrier that are subsequently lost, stolen, or misplaced after delivery.

Canada Orders and Import Requirements

KYT Americas currently ships to customers in Canada.

Canadian customers are responsible for all import requirements and any applicable:

  • Customs duties

  • Import taxes

  • Tariffs

  • Brokerage fees

  • Government processing fees

  • Other charges assessed by Canadian customs authorities or shipping providers

KYT Americas does not control customs processing, inspections, delays, additional fees, or import decisions made by Canadian authorities.

Customers are responsible for ensuring that products purchased from KYT Americas may legally be imported into their province or territory.

If a shipment is refused due to unpaid customs charges, brokerage fees, taxes, or other import-related costs, the customer is responsible for any resulting return shipping charges, customs fees, brokerage fees, storage charges, or other expenses incurred by KYT Americas. These amounts may be deducted from any eligible refund.

KYT Americas is not responsible for delays, refused shipments, or additional charges resulting from customs clearance or import requirements.

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Inspection Upon Delivery

Customers should inspect all shipments immediately upon delivery.

If a package appears damaged during transit, customers should:

  • Retain all original packaging materials.

  • Take photographs of the package and product.

  • Contact KYT Americas promptly.

Timely notification helps us assist with carrier claims and investigate shipping-related issues as quickly as possible.

Failure to retain packaging or provide requested documentation may affect the outcome of a carrier claim.

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Refused Shipments

If a customer refuses delivery of an order for reasons other than shipping damage or an error by KYT Americas, the customer is responsible for any return shipping charges, brokerage fees, customs duties, storage fees, or other charges incurred as a result of the refused shipment.

These amounts may be deducted from any eligible refund.

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Return Authorization

All returns require prior authorization from KYT Americas.

Customers must contact KYT Americas and obtain a Return Merchandise Authorization (RMA), if applicable, before returning any product.

Returns received without prior authorization may be refused or returned to the sender at the customer’s expense.

Customers are responsible for securely packaging returned products to prevent damage during return transit.

KYT Americas is not responsible for products damaged during return shipment due to inadequate packaging.

KYT Americas helmet boxes are not durable shipping boxes to sufficiently and safely use during shipment. 

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Return Eligibility

To qualify for a return, all of the following requirements must be met:

  • A return request must be submitted within 10 days of the original delivery date.

  • The product must be unused, unworn, and in new condition.

  • The product must be returned in its original packaging.

  • All original labels, tags, manuals, accessories, and included components must accompany the return.

  • The product must not show signs of installation, modification, or misuse.

  • The return must comply with all instructions provided by KYT Americas.

  • KYT Americas covers return shipping costs on approved returns.

Products that do not meet these requirements may be refused or may be subject to a reduced refund, restocking fee, or reconditioning fee, as determined by KYT Americas.

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Non-Returnable Products

For the safety of our customers and to maintain product integrity, the following items are generally not eligible for return unless required by applicable law or approved under the KYT Americas Warranty Policy:

  • Helmets that have been worn while riding.

  • Products showing signs of use, installation, or modification.

  • Products with removed protective films, labels, or safety stickers.

  • Products damaged by misuse, improper handling, or customer negligence.

  • Special-order or custom products, if applicable.

  • Clearance or final sale items designated as non-returnable at the time of purchase.

  • Gift cards.

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Restocking and Reconditioning Fees

Returned products must be received in clean, resalable condition.

KYT Americas reserves the right to assess a restocking and/or reconditioning fee of up to 25% of the purchase price when a returned product requires additional cleaning, repackaging, inspection, or repair before it can be returned to inventory.

Examples include, but are not limited to:

  • Missing or damaged packaging.

  • Missing labels, manuals, or accessories.

  • Excessive dirt or debris.

  • Smoke, fuel, perfume, or other odors.

  • Improper return packaging resulting in shipping damage.

  • Minor cosmetic damage caused after delivery.

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Refund Processing

Once a returned product is received, KYT Americas will inspect the item to verify eligibility.

If the return is approved, refunds will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days after inspection. Financial institutions or payment providers may require additional processing time before the credit appears on the customer’s account.

Original shipping charges are non-refundable unless otherwise required by law or approved by KYT Americas.

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Exchanges

KYT Americas does not offer traditional product exchanges.

Customers wishing to purchase a different size, color, or model should return the original product in accordance with this Policy (if eligible) and place a new order.

Products believed to have a manufacturing defect should not be returned as an exchange request. Instead, customers should contact customer@kytamericas.com so the product may be evaluated under the KYT Americas Warranty Policy.

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Products Received Damaged or Believed to Be Defective

If you believe your product arrived damaged or contains a manufacturing defect, please contact KYT Americas as soon as possible and provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the concern.

  • Any additional information reasonably requested by KYT Americas.

KYT Americas may require the product to be returned for inspection before making a warranty determination.

Submission of a claim does not guarantee approval.

All warranty determinations, including repair, replacement, or denial of coverage, are made solely by KYT Americas in accordance with the KYT Americas Warranty Policy.

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Relationship to Other Policies

This Shipping & Refund Policy should be read together with the KYT Americas:

  • Terms of Service & Terms & Conditions

  • Privacy Policy

  • Warranty Policy

In the event of any conflict regarding warranty coverage, exclusions, claim procedures, or remedies, the Warranty Policy will control.

In the event of any conflict regarding website use, customer obligations, or legal rights and responsibilities, the Terms of Service & Terms & Conditions will control.

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Contact Us

If you have questions regarding shipping, returns, refunds, or warranty claims, please contact us:

KYT Americas

210 Chestnut St.

Columbia, PA 17512

Email: customer@kytamericas.com